Terms and Conditions

To process an order and purchase in the CafeLab online store, it is essential to accept the following terms and conditions that regulate use and contracting:


The company that owns the web domain is COFFEE MAKER SLU (hereinafter COFFEE MAKER SLU), with address for these purposes at CALLE CARMEN CONDE Nº23 BAJO and with tax identification number B30908586 registered in the Commercial Registry. Contact email: info@cafelab.es


Access and/or use of this COFFEE MAKER SLU portal attributes the condition of USER, who accepts, from said access and/or use, the General Conditions of Use reflected here. The USER declares that he or she is of legal age and has sufficient legal capacity to be bound by these Terms and Conditions. As well as having read and understood their content. Likewise, you expressly accept and without exceptions that access and use of this website and its contents takes place under your sole and exclusive responsibility.

The USER can register as such, completing the form for this purpose, receiving an identifying USER name and a password. Which have a personal and non-transferable nature, which will allow the USER to formalize with Cafe Lab the purchase of those products in which they are interested. Registration as a customer is free. The registered USER undertakes to use diligently and keep secret the password and USER name that will be assigned to access the services.

The USER will be responsible for the expenses and damages caused by the use of the services by any third party that uses their password and USER name for this purpose. Due to non-diligent use or loss of the same by the USER. To prevent this situation, in the event of losing your password and USER name, please immediately contact us to cancel the account and prevent its fraudulent use. Only one customer per delivery address is valid. Thus, the same customer may have different delivery addresses associated with the same USER account.


The USER who uses coupons or discount vouchers at CafeLab must take into account that they may not be cumulative. Specifically, and by way of example and not limitation, the referral program coupons will not be cumulative. All discount coupons that CafeLab provides by email or other digital means to its customers will have a maximum validity of 1 month unless otherwise specified.

The application of a voucher or discount coupon may be subject to a simultaneous purchase for a certain minimum amount. CafeLab reserves the right to cancel coupons or discount vouchers when it observes fraudulent or improper use of the coupon generation system. It is considered fraudulent or improper use of the coupon discount system, among others, the sending of invitations between email accounts. email from the same person or the use of coupons from the same campaign in different orders from the same USER or to be delivered to the same postal address. Likewise, CafeLab reserves the right to cancel all discount coupons associated with accounts suspected of improper use. of the coupon system.

The fact of using the same PayPal account to make payment for more than 1 order using the same discount coupon or using invitation discount coupons with the aim of self-invite, even if they are registered USERS with a different email account who share the same delivery address.


Likewise, the use of different email accounts for the use of the same coupon or discount voucher created and advertised as a coupon valid for a first purchase, and whose purchase is intended for the same USER, would be considered fraudulent use and/or or postal delivery address. Furthermore, in the particular case of discount coupons known as “paper coupons”, the USER may only use the same coupon code once per purchase. Likewise, this code can no longer be applied to subsequent purchases, allowing the use of one discount code per USER and/or delivery address.

Promotions, such as those advertised as free shipping, may be subject to the availability of the end-customer delivery service provided directly by CafeLab in certain zip codes. In any case, CafeLab reserves the right to cancel those orders derived from the use of said coupons or discount vouchers, in which case it must return the amount of the canceled purchase, excluding any amount that corresponds to said coupons and that, therefore, do not correspond to amounts actually disbursed by the USER.

The USER undertakes to use the cafelab.es website in accordance with the Law, with the provisions of these Terms and Conditions, morality, good customs, public order, and generally accepted uses, and is obliged to refrain from using the cafelab.es website for illicit purposes or effects. The USER will be liable for any damages of any kind that CafeLab may suffer as a result of non-compliance with any of the obligations to which it is subject by these Terms and Conditions.


The USER has the possibility of placing all their orders from the Internet page: www.cafelab.es Each CafeLab USER declares that they have full capacity to use credit cards and Paypal accounts, and declare that they have sufficient funds to cover all costs resulting from the purchase of products through cafelab.es. By pressing the “Pay” button during the purchase process, the USER declares to fully and unreservedly accept all of these Terms and Conditions.

The data recorded by CafeLab constitutes proof of the transactions made between cafelab.es and the USER. CafeLab will confirm your order by sending you an email. The contractual information of the sale is presented in Spanish. Shipping costs will be calculated based on the characteristics of the products of each order.

All taxes are included in the prices of our products. CafeLab reserves the right to modify its prices at any time, but products will be invoiced based on the rates in force at the time of order registration (subject to product availability). CafeLab reserves the right to reject an order from any USER with whom it has a dispute.


CafeLab will do everything possible to please all its USERS in the demand for the products. If the product is not available after the order has been placed, the USER will be informed of this fact either by email or by telephone - to the telephone number that the USER has registered - and will be given a choice between. Either cancel the entire order, or modify it including the corresponding financial amount. In that case, the speed of the return to the customer's bank account will depend on the type of card used in the purchase and the conditions of each bank.


Payment for purchases is made by bank card, direct transfer, Bizum or PayPal. Accepted bank cards are: Visa and MasterCard. In the event that the POS (Point of Sale Terminal) reports that the card has been denied, the order will be automatically cancelled. 

* Update 01/01/2020 


PSD2 is the new European directive that regulates the provision of payment services and electronic payment transactions. It was transposed into Spanish legislation by Royal Decree Law 19/2018. At CafeLab SLU it affects purchases paid with a Bank Card, Bizum or Paypal. 

Among the main objectives of PSD2 are the improvement of online security and the reinforcement of protection against fraud in banking operations carried out over the internet. Among the main security measures is the mandatory application of the merchant's Strong Customer Authentication (SCA) in all e-commerce purchases from January 1, 2021, as long as any of the exemptions do not apply provided in the standard. 

This reinforced authentication forces the application of 2 factors to choose between: one thing that the user knows (for example, the password), one that the user has (for example, the mobile phone) and another that is (for example, the fingerprint or the face). ). The first will no longer be valid as before, but 2 will be necessary (double authentication or SCA). The secure purchase process will depend on the issuing bank, and may consist of the code you receive with SMS + a second factor, or validation through from your bank's App. Please check the operations at your bank to be prepared before making your next purchases.


For your security, CafeLab has trusted the credit card payment system to a payment gateway. The bank details entered are encrypted and transmitted securely to the bank's servers and are subsequently verified with the issuing bank to avoid possible fraud and abuse. This data entry procedure is guaranteed by 128-bit SSL (Secure Socket Layer) encryption technology, one of the most advanced and effective protection systems currently available, thanks to which no third party will have access via the Internet to this relative information. to the bank details entered by the client.

Only the Bank and PayPal have access to the bank data linked to these payment methods, so CafeLab does not know or record this data during the payment transaction or at any other time.


CafeLab is solely responsible for delivery to the corresponding logistics and transportation service, and will do everything in its power to ensure that the order is delivered in a timely manner, however, any incident or inconvenience caused during the transportation process will be the responsibility of the company. of logistics and transportation contracted for this purpose, although CafeLab undertakes to collaborate with the USER in the management of claims that may arise from transportation and final delivery, it declines all responsibility that may arise from this external service.

Each time an order is to be shipped, the buyer will receive an email after payment of the purchase. The purchase order that corresponds to the order will be available in CafeLab, once payment is confirmed, from the issuance of the email. This original purchase order includes VAT. CaféLab will ask the USER to choose the delivery location, and must specify their address, office or center where they want the product to be delivered, in addition to the contact telephone number in the event that there is any incident with the delivery.


We deliver throughout the peninsula, Ceuta, Melilla, Canary Islands and the Balearic Islands. Each delivery is considered to have been made after the product is made available by the carrier to the customer at the place indicated by him for the delivery of the order at the time of contracting, materialized by the control system used by the carrier.

Reservations and complaints can be directed to CafeLab by email at administracion@cafelab.es. In the event that your package arrives broken, wet, resealed with a seal without the CafeLab logo, or you believe that its contents may be damaged, it is essential that you note this on the carrier's delivery note at the time of delivery, and that you let us know. Indicate the incident by email within a maximum period of 24 hours from receipt of the merchandise.


You will be able to issue your invoice in the payment process. To do so, you just have to check the “I want invoice” box when you select the delivery time for your purchase. Once the invoice has been requested and the purchase has been delivered, you will receive an email with the invoice attached. If you forget to do so, you can request the invoice by email until the 16th of the following month at the latest after making the purchase (Royal Decree 1496/2003).


The delivery area covered by CafeLab is all of Spain.


Offering the highest quality and the best guarantee is our commitment to our customers. If for any reason you are not satisfied with your order, you have a period of 7 business days from the date of delivery of the product to return it. (According to art. 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade, modified by Law 47/2002, of December 19).


If the reason for the return is for something that we have not done completely well (the product is defective, it is not the one you ordered, etc.), we will be responsible for the collection costs, if the reason is another ( the products were served correctly but they are not to your liking), CafeLab will pay the cost of the products except for the return costs that will be borne by the customer, that is, when the products are served correctly but are not to the customer's liking and have been returned within the established period (7 calendar days from receipt of the product), CaféLab will pay the cost of the products and shipping costs (if they have been paid at the time of purchase) excluding the costs of the return that will be borne by the customer.

In the event that CafeLab is preparing to make a delivery at a location and during a time previously arranged and confirmed by a customer in accordance with the provisions of these Terms and Conditions, and the customer is not located at said location ( hereinafter “uncommunicated absence”) and during the previously agreed upon hours, CafeLab unilaterally reserves the right to refund the amount of the purchase to said customer, subtracting in any case from the corresponding amount, the expenses that would have been accrued as consequence of the transportation and/or the preparation of the purchase by it, as well as the return costs.


Delivery costs will amount to an approximate amount of between 5 and 36 euros, which will be determined based on the final delivery address confirmed by the customer. The return costs for “uncommunicated absence” will be the same applicable for the case provided for in the previous paragraph.

Shipping costs will be free from 25 euros within the Iberian Peninsula.

In the event that CafeLab does not deliver at the location and during a time previously agreed upon and confirmed by the customer, the latter may unilaterally refuse the order and CafeLab must refund the purchase amount actually paid. CafeLab will only accept returns that meet the following requirements:

1. The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.
2. The shipment must be made using the same box or envelope that we have sent you, or failing that, in a similar format that guarantees the return in perfect condition.
3. A copy of the delivery note must be included inside the return package, where the returned products are also marked. To start the return process, contact us at the email address info@cafelab.es.


The goods to be returned must always be unused. The customer's withdrawal from the purchase must be carried out in accordance with Spanish legislation, and may be made by sending it by e-mail to info@cafelab.es or by postal mail to our registered office at Calle Carmen Conde 23, Bajo, 30204 Cartagena. , of the following document/form: (you should only complete and send this form if you wish to withdraw from the contract).

To the attention of COFFEE MAKER,SLU Carmen Conde 23, Bajo, 30204 Cartagena.

I hereby inform you that I withdraw from my sales contract for the following provision of the following goods:

  • Order (INDICATE order number)
  • In the name of (INSERT name of client)
  • With address (INDICATE client address)
  • As of date (INDICATE order date)

You will only be able to do so if you meet these requirements:

  • No more than 7 days have passed
  • The product is in the same condition in which it was delivered and retains its original packaging and labeling.
  • Shipping is made using the same packaging in which you received it. Or, failing that, a similar format that guarantees return in perfect condition.
  • A copy of the delivery note is included in the box, where the returned products are also marked.

To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.


CafeLab is responsible for the shipping costs, in case the customer has had to pay them when purchasing the product they want to return, therefore, CafeLab will pay the customer for the cost of the products and the expenses derived from the delivery of the product, while the return costs will be borne by the customer, that is, when the products are served correctly but are not to the customer's liking, CafeLab will pay the cost of the products except for the return costs, which will be borne by the customer. customer, so CafeLab recommends sending by certified mail or with return receipt.


The period for us to make this refund will be a maximum of 30 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you. for the initial purchase, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.

We may withhold reimbursement until we have received the goods or until you have provided proof of return of the goods, whichever condition comes first. You must return or deliver the goods to us directly to: COFFEE MAKER, SLU – Carmen Conde 23, Bajo, 30204 Cartagena


www.cafelab.es provides access to a multitude of information, services, programs or data (hereinafter, “the contents”) on the Internet belonging to COFFEE MAKER SLU or its licensors to which the USER may have access. The USER assumes responsibility for the use of the portal. This responsibility extends to the registration that is necessary to access certain services or content.

In said registration, the USER will be responsible for providing truthful and lawful information. As a consequence of this registration, the USER may be provided with a password for which they will be responsible, committing to make diligent and confidential use of it.

The USER undertakes to make appropriate use of the content and services (such as chat services, discussion forums or news groups) that COFFEE MAKER SLU offers through its portal and with an enunciative but not limited nature, unless use them to (i) engage in illicit, illegal or contrary activities to good faith and public order; (ii) disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, advocating terrorism or violating human rights; (iii) cause damage to the physical and logical systems of COFFEE MAKER SLU, its suppliers or third parties, introduce or spread computer viruses on the network or any other physical or logical systems that are likely to cause the aforementioned damages; (iv) attempt to access and use the email accounts of other USERS and modify or manipulate their messages.


COFFEE MAKER SLU reserves the right to withdraw all comments and contributions that violate respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that attack youth or childhood, order or public safety. or that, in its opinion, are not suitable for publication, in any case, COFFEE MAKER SLU will not be responsible for the opinions expressed by USERS through forums, chats, or other participation tools.


COFFEE MAKER SLU complies with the guidelines of Organic Law 15/1999 of December 13 on the Protection of Personal Data, Royal Decree 1720/2007 of December 21, which approves the Regulations for the development of the Organic Law and other regulations in force at all times, and ensures the correct use and processing of the USER's personal data. To this end, together with each form for collecting personal data, in the services that the USER may request from administracion@cafelab.es, the USER will be informed of the existence and acceptance of the particular conditions of the processing of their data in each case, informing you of the responsibility for the file created, the address of the person responsible, the possibility of exercising your rights of access, rectification, cancellation or opposition, the purpose of the processing and communications of data to third parties, where applicable.

Likewise, COFFEE MAKER SLU informs that it complies with Law 34/2002 of July 11, on Information Society Services and Electronic Commerce and will request your consent to the processing of your email for commercial purposes at all times.


COFFEE MAKER SLU, by itself or as an assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained therein (by way of example, images, sound, audio, video, software or texts). , brands or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by COFFEE MAKER SLU or its licensors.

All rights reserved. Pursuant to the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law; The reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of this website are expressly prohibited. Whether for commercial purposes, in any medium and by any technical means, without the authorization of COFFEE MAKER SLU. The USER undertakes to respect the Intellectual and Industrial Property rights owned by COFFEE MAKER SLU.

You may view the elements of the portal and even print, copy and store them on the hard drive of your computer or on any other physical medium as long as it is, solely and exclusively, for your personal and private use. The USER must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the pages of COFFEE MAKER SLU.


COFFEE MAKER SLU is not responsible, in any case, for damages of any nature that may be caused, by way of example: errors or omissions in the content, lack of availability of the portal or the transmission of viruses or malicious or harmful programs. in the contents. Despite having adopted all the necessary technological measures to avoid it.


COFFEE MAKER SLU reserves the right to make any modifications it deems appropriate to its portal without prior notice. Being able to change, delete or add the contents and services provided through it.


In the event that www.cafelab.es contains links or hyperlinks to other Internet sites, COFFEE MAKER SLU will not exercise any type of control over said sites and content. In no case will COFFEE MAKER SLU assume any responsibility for the contents of any link belonging to a third-party website, nor will it guarantee technical availability; quality; reliability; accuracy; amplitude; veracity; validity and constitutionality of any material or information contained in any such hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.


COFFEE MAKER SLU reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or at the request of a third party. Mainly, to those USERS who fail to comply with these General Conditions of Use.


COFFEE MAKER SLU will pursue non-compliance with these conditions. As well as any improper use of its portal. Exercising all civil and criminal actions that may correspond by law.


COFFEE MAKER SLU may modify the conditions determined here at any time, being duly published as they appear here. The validity of the aforementioned conditions will depend on their exposure and will be valid until duly published, when they are modified by others. CafeLab reserves the right to modify the General Terms and Conditions of sale without prior notice. Being able to change, delete or add both the content and services provided through it.

These changes will be accepted by the USER each time a purchase is made through the CafeLab page. Those who do not agree with the modifications to the Terms and Conditions of purchase must notify info@cafelab.es and, from from the date on which the new version comes into force, they must stop using CafeLab services.

If any term included in these Terms and Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part thereof that is null or ineffective, the general conditions subsisting in all respects. others, such provision, or the part thereof that is affected, being considered unwritten.


The relationship between COFFEE MAKER SLU and the USER will be governed by current Spanish regulations. Furthermore, any controversy will be submitted to the Courts and Tribunals of the city of Cartagena. In the case of commercial relationships established on the occasion of a sale, the following will apply: CafeLab cannot be considered responsible for non-compliance with the contract concluded in the event of stock outages; Force Majeure; disturbance or total or partial strike; in particular, postal services and means of transport and/or communications; flood or fire; or similar, without prejudice to the return to the customer of the purchase amount that has actually been paid.

These Terms and Conditions are governed by Spanish law and will be interpreted in the Spanish language. In the event of a dispute, the USER will first contact CafeLab to obtain an amicable solution. These general conditions of sale will be interpreted in the Spanish language and will be carried out in accordance with Spanish law. Any disagreement that may arise regarding its validity, interpretation or execution will be submitted to the courts of the client's domicile. These are expressly granted exclusive jurisdiction. The parties submit, to their choice, for the resolution of conflicts. Furthermore, waiving any other jurisdiction, to the courts and tribunals of the USER's domicile.


CafeLab reserves the right to deny or withdraw access to the cafelab.es website and/or services. This can be at any time and without prior notice, on your own initiative or at the request of a third party. It will only be for those USERS who fail to comply with these Terms and Conditions or the applicable regulations.


1.- Only sales to adults are allowed.
2.- That the business is responsible and knows the current legislation of the countries to which it sends the products.
3.- That the cardholder is aware of and accepts the conditions established by the business

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